Refund Policy

1. 14-Day Money-Back Guarantee

What's Covered

We offer a full refund on all paid Subscription plans if you request it within 14 days of:

• Your initial purchase, OR
• Any subsequent renewal

No questions asked. No hoops to jump through. If you're not satisfied, we'll refund your payment in full.

How to Request a Refund

1. Email us at support@rowporter.com
2. Subject line: “Refund Request”
3. Include: Your account email address
4. Optional: Let us know why you're requesting a refund (this helps us improve)

That's it. We aim to process all refund requests within 5-10 business days.

Where Your Refund Goes

Refunds are credited to your original payment method:

• Credit/debit card refunds typically appear within 5-10 business days
• PayPal refunds are usually processed within 3-5 business days
• Bank processing times may vary by institution

2. Eligibility Requirements

You ARE Eligible for a Refund If:

• You request a refund within 14 days of purchase or renewal
• Your account is in good standing (not suspended for Terms violations)
• You have not previously received a refund for the same Subscription period

You Are NOT Eligible for a Refund If:

• More than 14 days have passed since your purchase or renewal
• Your account was terminated for violating our Terms of Service
• You have already received a refund for the current billing period
• The charge relates to custom development or enterprise services with separate terms

3. Subscription Cancellation

How to Cancel

You can cancel your Subscription at any time:

Option 1: Self-Service

1. Log in to your Rowporter dashboard
2. Go to Settings → Billing
3. Click Cancel Subscription

Option 2: Contact Support

Email support@rowporter.com with the subject “Cancel Subscription”

What Happens After Cancellation

Important: Cancellation does not automatically trigger a refund. If you want a refund AND cancellation, please request both.

4. Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

• The price difference is prorated and credited to your account
• Credits are applied to your next billing cycle
• Alternatively, you may request a refund of the prorated amount within 14 days

To request a prorated refund instead of account credit, email support@rowporter.com.

5. What's NOT Refundable

The following are not eligible for refunds:

6. Chargebacks

Please Contact Us First

We understand that billing issues can be frustrating. Before initiating a chargeback (dispute) with your bank or credit card company, please contact us first at support@rowporter.com.

Why?

• We can often resolve issues faster than the chargeback process (which can take 60-90 days)
• We're happy to work with you to find a fair resolution
• Chargebacks may result in your account being suspended during the investigation

Our Chargeback Policy

If you initiate a chargeback without first contacting us:

• Your account may be immediately suspended pending resolution
• We will provide documentation to your bank demonstrating the legitimacy of the charge
• If the chargeback is resolved in our favor, you may be responsible for any associated fees

We believe most issues can be resolved through direct communication. Give us a chance to help before going to your bank.

7. Free Plan

The Free plan is provided at no cost with limited features and usage. Since no payment is made, no refund is applicable. You can upgrade to a paid plan at any time or delete your account entirely.

8. Billing Disputes

If you believe you were charged incorrectly:

1. Check your invoice in the Rowporter dashboard under Settings → Billing
2. Email us at support@rowporter.com with details of the discrepancy
3. Include: Your account email, the charge date, and the amount in question

We will investigate and respond within 2 business days. If we made a billing error, we will correct it and issue a refund or credit as appropriate.

9. Currency and Taxes

Currency

All prices are displayed and charged in the currency shown at checkout. Exchange rates and conversion fees are determined by your bank or payment provider, not Rowporter.

Taxes

Prices displayed may or may not include applicable taxes (VAT, GST, sales tax) depending on your location. Our payment processor (Paddle) calculates and collects taxes as required by law. Taxes paid are generally non-refundable separately but are included in your full refund if you qualify.

10. Account Deletion

If you wish to permanently delete your account and all associated data:

1. Email support@rowporter.com with the subject “Delete My Account”
2. We will confirm your identity and process the deletion within 30 days
3. Once deleted, your data cannot be recovered

Account deletion does not automatically entitle you to a refund. If you want both a refund and account deletion, please request both.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes affecting existing customers will be communicated via email.

Your continued use of the Service after changes constitutes acceptance of the updated policy. The policy in effect at the time of your purchase governs your refund eligibility.

12. Contact Us

Have questions about billing, refunds, or cancellations? We're here to help.

Email: support@rowporter.com

Response Time: We typically respond within 24 hours on business days.

Subject Line Suggestions:

• “Refund Request” — for refund requests
• “Cancel Subscription” — for cancellations
• “Billing Question” — for general billing inquiries
• “Delete My Account” — for account deletion requests

Quick Reference

This Refund Policy is effective as of the “Last Updated” date above.

Legal Entity:
BORIS JOVANETIĆ PR RAČUNARSKO PROGRAMIRANJE BOKA DEVELOPMENT
PIB: 115136390
MB: 68126886
Republic of Serbia